FREQUENTLY ASKED QUESTIONS.

Naviss Direct is a provider of Vehicle Protection Plans – also commonly known as vehicle service contracts – and is unaffiliated with any automotive manufacturers or their associated manufacturer auto warranty programs. The Vehicle Protection Plans offered by Naviss Direct are not to be confused with vehicle manufacturer’s warranties.

The following is information about some vehicle warranty programs. This content is provided solely for the purpose of providing general information with respect to typical warranty programs by the originating automotive manufacturers; it provides general information that may not be specific to your individual car warranty and is not representational of the Vehicle Protection Plans offered by Naviss Direct.

What is a Vehicle Protection Plan (VPP)?

Our plans cover the cost of repairs, parts, labor and sales tax for covered repairs. A VPP works very similar to the manufacturer warranty in that it comes with most new vehicles. Our plans also include roadside assistance, towing, trip interruption, tire hazard and a rental car while your vehicle is in the shop.

Where can I take my vehicle for repairs?

Our plans are accepted at any dealership or ASE certified facility in the United States or Canada.

How are repairs paid for?

Preauthorized claims are paid directly to the dealership or ASE certified facility of your choice via credit card. We do NOT require you to pay for the repairs and then get reimbursed. You are only responsible for the deductible, after your repairs are complete.

Why do I need a VPP?

Ask yourself, can you afford to have your vehicle out of commission? Can you afford to come out of pocket for costly repairs beyond the scope of your standard manufacturer’s manufacturer auto warranty? Our plans are designed to protect your vehicle and your budget. Today’s vehicles are more complex than ever. Manufacturers now more than ever rely on electronics and computers to run their vehicles, making it nearly impossible to work on them yourself. In addition, the hourly labor rate and cost of parts are at an all time high. The typical manufacturer’s car warranty only offers three-years/36,000 miles, with limited coverage.

What happens if I sell my vehicle?

Many customers purchase a VPP so they can extend the life of their vehicle. However, if you choose to sell your vehicle or trade it in, you have two options. You can either transfer the policy to the new owner of the vehicle or you can cancel the policy and receive a pro-rated refund for the unused proportion.

I have auto insurance, why do I need a VPP?

A VPP is completely different from your auto insurance. Your auto insurance will protect you if you have an accident. A VPP will protect you from unexpected mechanical and electrical breakdowns, which would not be covered under your auto insurance.

How do I figure out which VPP is right for me?

Naviss has four levels of protection available to accommodate most vehicles. The year, make, model and mileage all play a role in the level of coverage a vehicle is eligible for. Please call 1-866-333-2258 to speak with a Naviss representative and see what plan fits your needs.

How does the claims process work?

In the event of a breakdown, the claims process starts immediately. Call the Concierge Claims Service and have them call Roadside Assistance, arrange a rental car and help schedule your repairs. The preauthorized claims are paid directly to the dealership or ASE certified facility of your choice via credit card. You are only responsible for the deductible after your repairs are completed.

How do I know what is covered?

All Naviss Vehicle Protection Plans outline the coverage in great detail. If you have any additional questions on your coverage, you can call customer service at 1-888-869-9654 or go to our “Protection Plans” page and review all of the plans.

Can I have more than one vehicle covered under the same plan?

No. All plans are specific to the year, make, model, mileage and VIN. Naviss does offer discounts for customers that choose to protect multiple vehicles.

Manufacturer Auto Warranty Facts & Information:

What is a car warranty?

A manufacturer’s warranty is coverage you receive when purchasing a new vehicle that comes directly from the manufacturer of that vehicle. At the time of purchase, most new vehicles come with a comprehensive three-year /36,000 mile “bumper-to-bumper” manufacturer auto warranty.

The bumper-to-bumper car warranty involves specific coverage terms determined by each individual manufacturer. Although the typical domestic manufacturer's warranty is three years/36,000 miles, many manufacturers change or update their manufacturer auto warranty programs from year to year. In addition, some components of the vehicle may have longer warranty service coverage periods. Manufacturer auto warranty programs may also vary from country to country.

What defines an manufacturer auto warranty?

A vehicle warranty generally covers major mechanical systems like the engine, transmission, and brake systems. Every vehicle or car warranty has a specific list of covered components (car parts). Most manufacturer auto warranty programs provide bumper-to-bumper coverage for this specific list of covered components.

Normal “wear and tear” considerations are sometimes included or excluded. Some car warranty programs offer powertrain coverage only. Under this type of vehicle warranty, the coverage provides repairs and parts in the event of a major mechanical failure alone. More often than not, a vehicle warranty excludes coverage for things like brake pads, spark plugs, and tires which are a part of normal maintenance. A typical manufacturer auto warranty also excludes components such as windshield wipers, lighting systems, and upholstery.

How does a vehicle warranty work?

All manufacturer auto warranty programs are specific to the vehicle manufacture. A typical vehicle warranty is backed by a highly-rated insurance company, allows for repairs to be made at any certified automotive service station, and pays claims in full, up front. Some manufacturer auto warranty programs also provide roadside assistance, trip interruption insurance and rental car benefits. For terms, coverage and conditions specific to your manufacturer's manufacturer auto warranty, please refer to your vehicle owner's manual.

Note: It is important to read your manufacturer auto warranty carefully so that you can understand exactly what is covered. All covered and uncovered components will be outlined carefully.

What else should I know about my car warranty?

Most manufacturer auto warranty programs require the vehicle owner to complete all routine maintenance specified by the vehicle owner’s manual. Neglect of the routine maintenance or servicing of a car is a frequent cause for claim denial. It is advisable that all vehicle owners familiarize themselves with the service routine as outlined in the owner’s manual, so that in the event of a mechanical failure there will be no deviation from the terms outlined in the manufacturer auto warranty agreement. It is also advisable that all vehicle owners keep accurate records and receipts for any work they have completed on their vehicle.

Regular servicing allows your car to run more efficiently and upholds the terms and conditions of the vehicle warranty. Your service record and receipts will be important documentation in the event that a service call for any components covered under the car warranty program is ever warranted.

What happens after my manufacturer auto warranty expires?

Once the manufacturer’s vehicle warranty expires, a third-party vehicle protection plan may be purchased to provide for future repairs of covered components over the course of a specific time period. Typically, a vehicle protection plan is an agreement that provides for repair and/or replacement of covered parts, including labor.

Note: If your vehicle is currently covered by the manufacturer’s manufacturer auto warranty, and you would like to purchase an ongoing vehicle protection plan, the best course of action is to time the purchase of the vehicle protection plan so that it matches up with the end date of your current manufacturer’s manufacturer auto warranty.

Common vehicle warranty terms:

In-Service Date: The date when you take possession of your car from a dealer. This starts the clock ticking on your manufacturer’s warranty period.

Deductible: This is the amount the vehicle owner pays for any covered repair under the terms of some manufacturer auto warranty programs. If a service deductible is $150, and a repair is $650, then the vehicle owner would pay the first $150 and the manufacturer auto warranty would cover the remaining $500 for the service call. The deductible amount often has an impact on the premium.

Transferability: Some manufacturer’s manufacturer auto warranty programs are transferable. While the existence of a transferable vehicle warranty will not directly impact the “blue book” value of a vehicle, some potential buyers may feel more comfortable purchasing a car if the vehicle is still covered by the original car warranty from the manufacturer.

Types of manufacturer auto warranty programs:

Basic Warranty (also known as bumper-to-bumper):
The specific terms established by each manufacturer may vary, but the basic car warranty is typically three-years/36,000 miles for domestic vehicles. The basic warranty covers repair to vehicles for a specific time and/or mileage period. Most factory-installed parts and some dealer-installed accessories are covered for defects and workmanship. Items such as tires, spark plugs, filters, wiper blades, and the battery are generally not covered under the basic warranty, although some of these components may have their own product warranties.

Powertrain Warranty:
This is a separate warranty that offers protection beyond the basic warranty. The powertrain warranty is applicable for major components such as the engine, transmission, and drive shafts. In some cases, the powertrain warranty is valid for a greater period of time or mileage than the manufacturer’s basic manufacturer auto warranty. Some powertrain warranty coverage lasts as long as ten-years/100,000 miles.

Emissions Warranty:
The emissions warranty may offer coverage for the catalytic converter, electronic emissions control unit and any onboard diagnostic device. The length of the emissions warranty may depend on the state where you reside with the vehicle. Please refer to your owner's manual for specific information on any included emissions warranty.

Corrosion Warranty:
Typically offered in cold climates regions or areas with harsh environmental conditions, the corrosion warranty offers coverage for rust-through perforation on sheet metal for a specified term. Manufacturers usually state that all body sheet metal components are warranted against rust-through corrosion for a number of years or an amount of miles driven, whichever comes first. Please refer to your owner's manual for specific information on any corrosion warranty in place.

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